TELEPHONE FUNDRAISER
 
J. Milito & Associates is looking for energetic and passionate folks who love talking on the phone to raise money for important causes.
We require a high level of customer service, ethical fundraising practices, and a desire to meet and exceed fundraising goals.
 
J. Milito & Associates, Inc., founded in 1997, is a provider of creative fundraising strategies for non-profit organizations through professional telephone fundraising and consulting services. Services are provided to organizations throughout the U.S.
 
J. Milito & Associates offer flexible part-time evening and weekend hours to that meet the needs of our customers. Telephone fundraisers work 2nd shift (4pm – 9pm+ Mon through Friday) and Saturdays from 10am-4pm. Some Sunday work may be available. Fundraisers are required to commit to a minimum of 15 hours per week on the phone plus required training. At least 2 Saturdays per month required.
 
Competitive salary offered.
 

Main Job Tasks and Responsibilities

  • Achieve a consistently high level of quality on fundraising calls
  • Represent our customers on the telephone in a professional, ethical and efficient manner.
  • Comply with all company guidelines regarding specific script language, as well as state and federal regulations with respect to telephone fundraising/soliciting.
  • Represent the company in a professional manner when customers are in the call center.
  • Participate in campaign trainings, and thoroughly prepare for campaigns prior to calling.
  • Make every effort to achieve the required target goals.
  • Complete required paperwork thoroughly and completely.
  • Positively contribute to call center team culture by supporting fellow telephone fundraisers.
  • Be adaptable and flexible with Call Center scheduling needs.
  • Understand and respect the need for absolute confidentiality of business and customer information.
  • Accept other tasks as specified by management.

Specific Knowledge:  Skills and Abilities

  • Excellent Interpersonal, written and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Self-motivated and results-oriented.
  • Possess a professional and friendly attitude and be able to quickly develop a rapport with individuals on the phone.
  • Possess and demonstrate strong influencing and closing skills.
  • Previous telephone fundraising and/or customer service experience.

Background check required.

720 Three Mile Rd. NW
Suite 2
Grand Rapids, MI 49544
616.453.8711