TELEPHONE FUNDRAISER
J. Milito & Associates is looking for energetic and passionate folks who love talking on the phone to raise money for important causes.
We require a high level of customer service, ethical fundraising practices, and a desire to meet and exceed fundraising goals.
J. Milito & Associates, Inc., founded in 1997, is a provider of creative fundraising strategies for non-profit organizations through professional telephone fundraising and consulting services. Services are provided to organizations throughout the U.S.
J. Milito & Associates offer flexible part-time evening and weekend hours to that meet the needs of our customers. Telephone fundraisers work 2nd shift (4pm – 9pm+ Mon through Friday) and Saturdays from 10am-4pm. Some Sunday work may be available. Fundraisers are required to commit to a minimum of 15 hours per week on the phone plus required training. At least 2 Saturdays per month required.
Competitive salary offered.
Main Job Tasks and Responsibilities
- Achieve a consistently high level of quality on fundraising calls
- Represent our customers on the telephone in a professional, ethical and efficient manner.
- Comply with all company guidelines regarding specific script language, as well as state and federal regulations with respect to telephone fundraising/soliciting.
- Represent the company in a professional manner when customers are in the call center.
- Participate in campaign trainings, and thoroughly prepare for campaigns prior to calling.
- Make every effort to achieve the required target goals.
- Complete required paperwork thoroughly and completely.
- Positively contribute to call center team culture by supporting fellow telephone fundraisers.
- Be adaptable and flexible with Call Center scheduling needs.
- Understand and respect the need for absolute confidentiality of business and customer information.
- Accept other tasks as specified by management.
Specific Knowledge: Skills and Abilities
- Excellent Interpersonal, written and oral communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Self-motivated and results-oriented.
- Possess a professional and friendly attitude and be able to quickly develop a rapport with individuals on the phone.
- Possess and demonstrate strong influencing and closing skills.
- Previous telephone fundraising and/or customer service experience.
Background check required.
